FAQs

Can I reuse my nails?

Absolutely! You can reuse your nails by etching any remaining glue off the inside of the nail. You do this by taking a nail buffer or nail file and removing the glue from the inside of the nail. This creates a rough surface which will allow new glue to be placed and adhered to your nail again.

What comes in the application kit?

You will receive nail glue, a mini nail buffer, cuticle stick, mini nail file, 2 alcohol pads, how to apply instruction card, and one sizing kit. Please note, you will only receive a sizing kit for the nail shape that you ordered and it will only be sent to you once as a customer unless you order an additional sizing kit that offers a different nail shape. Example: If Mary orders a small coffin nail set, she will receive a coffin nail sizing kit to accompany her order so next time Mary will know her correct size and can accurately put in her measurements. If Mary likes to wear different nail shapes, she could also purchase an additional nail sizing kit of another nail shape that she likes such as square or stiletto.

 

How long will it take to receive my order?

All nail sets are hand painted by me. Each set is hand made after ordering. Please allow 3 - 7 business days for them to be made and shipped. If I become inundated with orders, I will send an update regarding your order ahead of time as all orders will be made in the order they are received.

Can I customize a set?

It depends on the time I have to create the set based on my orders as well as if I have the products in stock. Please email me at contact@nailzfirst.com or nailzfirst82@gmail.com with any pictures or inquiries regarding any customizations and I will get back to you within 24-48 hours.

I bought a set based on your pre-set sizing and it doesn’t fit, can I return it?

Due to COVID-19, I am not offering refunds or exchanges! It is my goal to keep everyone safe in this process. I use a variety of nail tips such as: Apres, Enail Couture, Kiara Sky, and Makartt and each company sizes their tips differently. If you are unsure of your size, it is highly recommended that you purchase a whole set  which would automatically include a sizing kit, therefore you can accurately measure your nail size for your next order. If there is an issue with your order, or you are unsatisfied, please contact me. I want you to love the nails you receive!

How do I apply the nails?

  1. Wash your hands
  2. Shape your nail with the mini file
  3. Use the cuticle stick to push back cuticles gently
  4. Buff your natural nail with the mini buffer to remove any shine off your natural nail
  5. Dust off any debris with the alcohol pad
  6. Apply 1-3 drops of glue on your natural nail and a drop or two on the artificial nail OR if using the brush glue, brush a small amount of nail glue on your natural nail as well as fake nail
  7. Firmly press the fake nail down on your natural nail for 20-30 seconds
  8. Clean up any glue that spills with the alcohol pad
  9. Steer clear of any oils and washing your hands for at least 1-2 hours after application. 

***Please feel free to adjust instructions to your liking based on the glue you are using. Please note that press ons will last anywhere from 1 day to 2 weeks***